Building Goodwill in Real Estate Transactions: My Approach as an Agent

Navigating a real estate transaction can be both exciting and stressful for buyers and sellers. As an agent, I believe that building goodwill throughout the process is essential for creating positive experiences. Goodwill fosters trust, cooperation, and lasting relationships. Here’s how I strive to cultivate goodwill in every real estate journey I facilitate.

1. Open Communication

Effective communication is key to a smooth transaction. I prioritize being open and transparent to alleviate concerns and build trust.

• Setting Clear Expectations: From the outset, I discuss what my clients can expect throughout the process, including timelines, responsibilities, and potential hurdles. This clarity helps everyone feel more comfortable.
• Being Responsive: I make it a point to respond promptly to questions and concerns. This shows my clients that I value their input and fosters a collaborative atmosphere.
• Listening Actively: I take the time to understand the needs and concerns of my clients, whether they’re buyers or sellers. Active listening strengthens our relationship and leads to better outcomes.

2. Empathy and Understanding

I recognize that real estate transactions often come with emotional stakes. Demonstrating empathy can significantly enhance goodwill.

• Acknowledging Emotions: I understand that selling a family home or buying a first property can be deeply emotional experiences. Being sensitive to these feelings helps build rapport with my clients.
• Adding a Personal Touch: Small gestures, like remembering my clients’ personal milestones, can create stronger connections and show that I genuinely care about their journey.

3. Integrity in Actions

Integrity is crucial in my role as an agent. Upholding ethical standards builds trust and a strong reputation.

• Being Honest: I strive to present facts accurately and avoid exaggerating the merits of a property. Transparency fosters a sense of reliability.
• Following Through on Promises: If I commit to something, I ensure that I deliver. Consistency builds confidence and encourages positive interactions.

4. Providing Value Beyond the Transaction

I always look for ways to offer value that extends beyond the immediate transaction. This approach enhances goodwill and strengthens relationships.

• Sharing Resources: I’m happy to provide my clients with helpful contacts, such as contractors, inspectors, or mortgage brokers. This shows that I’m invested in their success beyond just closing the deal.
• Offering Educational Content: Sharing insights about the market, home maintenance tips, or local community information empowers my clients and demonstrates my expertise.

5. Nurturing Long-Term Relationships

I know that goodwill doesn’t end with the closing of a sale. Cultivating long-term relationships can lead to future opportunities and referrals.

• Checking In After Closing: A simple follow-up call or message to see how my clients are settling in can leave a lasting impression.
• Celebrating Milestones: I like to acknowledge anniversaries or special occasions with a small note or gift. These gestures reinforce our connection and show that I value our relationship.

Building goodwill in real estate transactions is a continuous effort that pays off in trust and positive experiences. By focusing on open communication, empathy, integrity, added value, nurturing relationships, and community involvement, I strive to enhance the journey for every buyer and seller I work with. Every transaction is not just a business deal; it’s an opportunity to create meaningful connections that can last a lifetime. Embracing this approach has led to more rewarding experiences for everyone involved, and I am committed to fostering goodwill in each step of the process. If you are interested in finding out more about my services please get in touch!

Sally Tansill

Broker | ABR® | HFR | OR

She/Her

Sally moved to Portland with her family in 2012 from Brooklyn, NY, seeking an improved quality of life and a change of pace from her busy career in the sports industry. Moving with very little personal connection to the city was difficult and at times overwhelming, but she knew it would suit her lifestyle and be a place that reinforced the values she wanted for her children, and she was right! A mother of three (four, including her dog Eli), she has navigated new neighborhoods, schools, and other city resources and looks forward to sharing that knowledge with people looking to create or renew their own sense of place. The idea of "home" means something different to everyone and Sally's goal for her clients is to find the place where that word resonates for them. Every stage of life provides an element of transition and that often comes with a desire to change your surroundings. For some, it could be a question of space while for others it is changing scenery between the city and the country. Sally has lived in apartments, condominiums, teepees (long story), studios, rented houses, and now owns a home as well as a few rental properties with her husband in Portland. Sally is an avid skier and music fan and loves that this city provides the opportunity to pursue all of those interests in such an accessible way. Her sports loyalties still lie on the east coast, but she has caught the Portland Timbers bug and loves going to games with her family: the camaraderie is contagious! Ever the optimist, she believes that positive relationships and people are the key to personal and professional success, especially when it comes to real estate! She loves sharing her experience and wants to guide her clients to the place they call home.

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• T: 917-797-2776
• sally@livingroomre.com